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Business Operations Manager

Blockchain.com

Blockchain.com

Operations
London, UK · Remote
Posted on Wednesday, March 6, 2024

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

WHAT YOU WILL DO

  • Drive relationships with regional financial institution partners, including domestic and international banks
  • Drive execution on regulatory and licensing initiatives across EMEA and APAC
  • Drive execution on customer experience optimization initiatives
  • Manage the expansion of a regulated services entities and operations
  • Provide program management that enables Business Operations to implement process standardization and scaling across middle-office and back-office, to enable new product launches and market entries
  • Lead cross-functional project management of banking partner onboarding and diligence refreshes, coordinating across Compliance, Finance, and Corporate Legal
  • Lead cross-functional projects ensuring the seamless integration of regional and local operations requirements with global shared services functions
  • Work with Blockchain.com executives to develop and implement EMEA and APAC product and go-to-market strategies
  • Work with the SVP, Business Operations to identify and execute initiatives intended to maximize regulatory, tax, and strategic partnership opportunities
  • Serve as a board director on relevant subsidiaries in relation to regulated services and operations

WHAT YOU WILL NEED

  • Bachelor’s degree
  • Strong interest in and familiarity with both cryptocurrency and traditional financial industries
  • Experience and proven track record in business process management or operations roles
  • Experience bringing structure and clarity to complex, often ambiguous operational issues
  • Experience navigating complex operational hurdles in hyper-growth companies
  • Entrepreneurial mindset with excellent attention to detail and follow through
  • Experience in international markets and working across geographies
  • Strong contextualization and second-order thinking ability
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
  • Excellent organizational and workload management skills, especially with respect to prioritization and proactive verbal, written and interpersonal communication skills
  • Ability to deconstruct convoluted problems and develop precise plans of action

NICE TO HAVE

  • Knowledge of Lean principles, six sigma and/or business process management concepts
  • Intermediate or greater SQL proficiency a major plus

COMPENSATION & PERKS

  • Full-time salary based on experience and meaningful equity in an industry-leading company
  • Hybrid model working from home & awesome office location in the heart of London
  • Unlimited vacation policy; work hard and take time when you need it
  • Apple equipment
  • The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
  • Flexible work culture

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.