WHO WE ARE:

Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant.

We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" to promote equality and financial empowerment. Intrigued? Say hello!

WHO YOU ARE:

The Due Diligence Production Supervisor will oversee the daily production operations and manage the pipeline for all due diligence projects. The individual in this role collaborates with the Diligence Operations Manager to maintain workflow production to ensure timely deliveries and that projects meet requirements of the scope of work.

JOB DUTIES & RESPONSIBILITIES:

• Executes operational directives and strategy while supporting client delivery SLAs for both credit and compliance scope of work
• Responsible for Production Operational pipeline management, assigning files to teams, proper prioritization is key for SLA, KPIs to be achieved
• Work with Transaction Management team to create trade notes and to ensure scope of reviews are adhered to
• Work with Systems and Operations support team to ensure transactions and assigned teams are allocated correctly
• Will manage all HR needs for direct reports and ensure the entire Production operational team is managed for payroll and time off appropriately
• Sustain strong ongoing relationships with transaction team, vendor teams and senior management
• Establishes operational objectives and work plans, and delegates assignments to subordinates
• Works within a team environment to meet and/or exceed all goals and objectives, while providing the best customer service.
• Continually evaluates loan processes to ensure maximum efficiency, high quality and excellent customer service
• Analyze due diligence process flows and controls to recommend and establish improved process flow with the proper controls
• Accountable for supporting the businesses to create and maintain business process maps for any new or modified process
• Contributes to contract panel management in terms of assignments, onboarding, training and panel management (ie: scorecarding and performance conversations)
• Such other activities as may be assigned by your manager

SUPERVISORY RESPONSIBILITIES:

• Participates in the recruiting, interviewing, and training of new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles, time keeping, PTO requests and discipline and termination of employees in accordance with company policy.

SKILLS & ABILITIES:

• Strong written and oral communication skills
• Self-motivated and reliable
• Analytical ability, quantitative skills, and good judgment
• Detail oriented and organized
• Demonstrate professional behavior and teamwork, punctual, dependable and adhere to company policies and procedures
• Entrepreneurial, self-driven and results oriented
• Highly collaborative and team oriented
• Ability to multi-task and work independently

RELEVANT EXPERIENCE:

• Bachelor's Degree in Finance or Mortgage Banking preferred or equivalent combination of education and experience
• Experience with credit underwriting and regulatory compliance
• 5+ years of mortgage industry experience
• 2+ years experience in a management/supervisory capacity
• Excellent PC skills and possess high level of proficiency in Microsoft products
• Knowledge of LauraMac a Must

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion-dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black and white:

• Competitive pay and equity in a fast-growing, venture-backed company
• Inclusive, employee-first culture
• Robust benefits including 401(k), premium health plans, and FSA/HSA options for tax-free medical spending.
• Flexible PTO plus 11 holidays and 2 floating days for personal or cultural observances.
• Two paid volunteer days each year to support causes you care about.

OUR APPLICATION PROCESS

At Maxwell, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.