Who's SALUS?

At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level workers.

About SALUS

SALUS is a VC-backed startup known for its dynamic culture and strong customer base across North America. We are committed to enhancing safety compliance with cutting-edge technology and are poised for significant growth.

Role Overview

As we continue to expand, we are seeking a dynamic, passionate and customer-focused Customer Success Manager to join our team in the US. You’ll be instrumental in creating long-lasting partnerships with our customers to ensure strong adoption and value realization. This is a remote role, working closely with your fellow CSMs & account executives across territories. Our team is growing at a fast rate, and we are looking to hire immediately!

What You'll Do

• Take ownership of a portfolio of SALUS customers and work proactively to onboard, train, drive adoption and maintain high levels of customer retention

• Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and identify growth opportunities within portfolio

• Gain a deep understanding of your customers’ business goals by building trust and creating meaningful relationships among key stakeholders and executives

• Showcase a natural ability to facilitate and lead strategic engagements such as business reviews to ensure customers understand the value SALUS delivers

• Become an expert in our product offerings and stay on top of all new features and releases to maximize customer adoption

• Play a key role in CS projects including customer education initiatives and optimization of processes to facilitate growth and scalability

• Travel to customer sites, participate with AE’s in industry events and meet with revenue team quarterly
  
  

What You Bring

• 8+ years of account management, relationship management, or management consulting experience focused on servicing large, complex organizations
• Experience working with tech in the construction industry (project management, health & safety, or administrative capacity)
• Proven track record of successfully onboarding, training and enabling customers to drive high adoption and to value quickly
• A master communicator (both verbal and written) with colleagues, leadership and customers alike
• Excellent organizational skills, self-motivated and proactive in problem-solving
• A tech-savvy agent for change and transformation
• Passionate and ambitious - a natural leader who aspires to be agile and to come forth with recommendations to iterate and drive improvements to the customer experience