Customer Success Manager | Construction AI

JOB DESCRIPTION

AI Clearing is the AI platform automating construction progress tracking for some of the largest infrastructure projects in North America. We're hiring a Customer Success Manager in Austin to own onboarding, account health, and long-term growth for our U.S. client base.

Location: Austin, Texas

What we do

AI Clearing enables the construction industry to build faster, smarter, and more profitably through Artificial Intelligence. Our proprietary AI-Native platform delivers the first fully automated, real-time construction progress tracking and quality control solution powered by AI and computer vision.

Achieve more

• Be a part of the group that successfully disrupts the construction industry with AI-based next-generation technology

• Lead the growth of the team in a young technology company

• Be in charge of your expansion/ Work in an international environment

• Work with passionate founders who achieve more each day

Your profile:

• 5+ years of experience in Client Success or in project management focused on the construction industry or the construction technology industry

• Excellent presentation, communication (both in-person and through virtual meetings, direct messages, email, etc.), and customer service skills

• Understanding the use of drones in the construction industry and project management best practices

Your role:

• Responsible for the overall relationship and contact with the client

• Responsible for four stages: pre-sales solution support, onboarding new customers/projects, account management - ensuring customer success, and potential expansion

• Providing technical support during the sales process

• Answering customer questions

• Managing internal stakeholders to deliver to the client

• Providing training and presentations of the platform to customers

• Review supporting documentation

• Review photogrammetry guidelines

• Identifying, mapping, and engaging regularly with key personas on the client side: project participants and supervisors to ensure smooth collaboration; finance, legal, back office to ensure smooth processes of invoices and contracts/work orders; management, other divisions, project controls, IT to enable further expansion

• Confirming that users are engaged and gaining value

• Tracking performance against success criteria

• Client's case study preparation, proof of AIC success, and measurement of ROI performance

• Ensuring renewal with ongoing probability

• Collaboration with the Engineering, Delivery, and Account Executives teams

Join AI Clearing, and let’s create the history of geospatial science together!

Work arrangements:

• Direct report to the Director of Sales

• Business travels are included in the job description

• Hybrid office in Austin, Texas